Delete My Data
This page explains how to have the data Mooncall holds about you on our servers permanently deleted. There are two ways to do it: from inside the game, or by email. Both delete the same data.
Mooncall has no accounts and no sign-up. You never give us a name, an email address or a password. When you first play, the game generates a random player ID on your device, and everything we store is linked only to that ID. Deleting your data means deleting the records attached to that player ID.
Option 1 — In the game (fastest)
Open Settings > Privacy > Delete My Data and confirm.
Your data is then scheduled for permanent removal after a 7-day grace period. During those 7 days you can cancel the request in Settings > Privacy and everything is restored. After 7 days the deletion is carried out automatically and cannot be reversed.
The game uses your device's player ID automatically — there is nothing for you to look up or type in.
Option 2 — By email (works after you uninstall)
Email [email protected] with the subject Mooncall data deletion request and include your player ID. Requests are processed within 30 days.
If you still have the game installed, you can get your player ID from Settings > Privacy > Copy Player ID. Because our records are pseudonymous and hold nothing that identifies you personally, the player ID is the only way we can find them — without it there is no record we can match to you.
What is deleted
- All of your leaderboard scores
- All session summaries from your runs
- All error reports carrying your player ID
- Your membership of any shared party, and every party result you submitted
Milestone claims you made in a shared party are not removed but are stripped of any link to you, so the other members' scoreboard does not silently gain unclaimed milestones. A party you created keeps working for its other members until it expires normally, with your identity as its creator erased.
After deletion, your online leaderboard history cannot be recovered.
What this does not cover
Some data is not held by us, so a deletion request to us cannot reach it:
- Your save file and settings on your device. These never leave your device. Erase them in Settings > Privacy > Delete My Save, or by uninstalling the game.
- The copy of your save in your own platform cloud (Google Play Games saved games, Steam Cloud or iCloud, depending on where you play). It is stored by that platform under your own account and never passes through our servers. Settings > Privacy > Delete My Save erases that copy too, or you can delete the game's saved data through the platform.
- Gameplay stats and achievements recorded by Google Play Games. These are held by Google under your own Google account and are removed through your Google account controls.
- Aggregate daily totals — counts and averages grouped by date, version and platform, with no link to any player. There is no record in them to retrieve or remove.
More information
The Privacy Policy describes in full what we collect and why — see Section 5.3, Delete Your Data and Section 3, Data Storage & Retention.
Questions about a request: [email protected]
Data controller: RootNode Oy (Y-tunnus 3589808-4), Kirkkonummi, Finland.